Southwest Medical Marijuana Evaluation Center

Rated 3.3 / 5.0 from 5 Reviews

Southwest Medical Marijuana Evaluation Center is a cannabis dispensary in Phoenix, Arizona.

Southwest Medical Marijuana Evaluation Center

Store Hours

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 3:00 PM
  • Saturday: 9:00 AM – 3:00 PM
  • Sunday: Closed


Get Directions


12620 N Cave Creek Rd
Phoenix, AZ 85022

Phone Number

(480) 656-2119

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Southwest Medical Marijuana Evaluation Center on 12620 N Cave Creek Rd

Bad experience here. Filled out online forms in advance to have medical records released, for some reason they hadn’t processed them and waited until the time of my appointment to contact my provider. Also, the front desk rep was not well trained and gave incorrect information several times. I’m not even sure if I’m going to be getting my card or not, even after seeing the physician on site and having previous medical records. I also brought copies of my records and they didn’t want to accept them for some reason, stating they would just wait for my doctor to fax them over. Ok? It’s now been a week and they still have not received anything back from my doctor so now I’m on a paper trail when they could have just looked at the documents during my visit. They also charged me a doctor’s fee of $127, and said they would wait to get records to charge for the state fee. So they will basically take half of the money, not actually process the card to the state, and make you do all the communication with your doctor. I’m literally going to have to wait a month to get my card, my last cert was so much easier and well organized, I will never be back to this office. Feel bad for the doctor too because she was attentive and actually cared. I’m honestly shocked at how difficult this place has been to work with. Come on people, I need my medicine and your process needs serious improvement.

Review by Eli Howard

Southwest Medical Marijuana Evaluation Center on 12620 N Cave Creek Rd

This is a tough review because I did enjoy my experience in the office. The provider was very knowledgeable and professional. Answered all my questions and made sure I understood everything. Unfortunately, the work from the front desk has caused a couple issues with me getting my card. I was not given a form to sign for the state so my application was not accepted. I wasnt notified until 3 days after my appointment. After I get that all squared away, my application was rejected again because my picture that was taken was incorrect. Had to take a pic myself and send it to the office and then resubmit my application for the 3rd time. Finally accepted. I feel that there is some inexperience at the front desk. She was friendly with me through the whole process and very apologetic. Yet still, I feel these were easy, avoidable issues. Just make sure you know everything is squared away before you leave for your appointment.

Review by Jared Shellhorn

Southwest Medical Marijuana Evaluation Center on 12620 N Cave Creek Rd

Its 9:15am on a Monday.. Your website says you open at 9am.. Google says you open at 9am.. yet when I call I get an answering service and the message "Hello, you've reached Southwest Medical Marijuana Physicians Group after hours." What gives guys?!

Review by Mike Scribner

Southwest Medical Marijuana Evaluation Center on 12620 N Cave Creek Rd

Horrendous customer service and negligence for patients. They could not provide clear answers to my questions, and it seemed like the receptionist didn't bother to learn how to master his job sober before coming heavily medicated. Fix your website before getting short with patients for not knowing all the information we can't access ourselves.

Review by Nicholas C

Southwest Medical Marijuana Evaluation Center on 12620 N Cave Creek Rd

The person performing the role of Patient Service Representative was the worst I have ever worked with. I currently work in a medical practice and I had questions and concerns about the process and that I had called and scheduled a 12:30pm appt prior toy arrival. She replied, "he has nothing to Do with what really goes on in the offices he's at a desk taking calls, your appointment is 1:30". She was very uncomfortable to speak to as her attitude was terrible and she lacked the customer service I Paid for in order to become a Patient. I have never felt more uncomfortable in a professional setting. Nate the MA was very Knowledgeable and courteous. The Provider Dr.Fitzgerald was prompt and attentive. She was very professional, I loved her bedside manner. She has a true passion for medicine even though she was restricted from giving me more educational information due to a pricing difference. I will probably not be returning due to being charged for a service and being treated like I was. Ps over the phone I was informed my card would probably arrive in 7 to 10 days, when.I informed the PSR she promptly stated no its 10 to 15. Thats wrong. Only reason I did not turn around and leave was due to the fact i went through a horrendous time obtaining my medical records I'd strongly recommend Dr. Erin Fitzgerald but, my dissatisfaction began at the front desk, and ended at the front desk. It was definitely a difficult process to be seen and to deal with poor customer service is a shame. Thank You Dr. E.F.

Review by Mr. Sanchez

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What is a Cannabis Dispensary?

A cannabis dispensary is a retail store which sells cannabis products and accessories. Since the early 1990's, cannabis dispensaries have existed in the United States. The first dispensary was opened in California, and since then, the nation has been progressing towards cannabis reform. Now, there are thousands of cannabis dispensaries, and more on the way as laws in the United States change towards legalizing medical and recreational cannabis.

Most dispensaries carry a variety of different kinds of flowers and buds. The flowers will range from sativa to hybrids of all sorts to indicas, and depending on state, test results letting you know the percentages of THC, cannabinoids and terpenoids as well as ensuring the quality of the flowers. In addition, dispensaries carry a variety of other cannabis products such as prefilled vape cartridges, concentrates such as waxes and oils, as well as a multitude of other cannabis products like lotions and tinctures.

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